Shipping & Return Policy


SQUELCH RETURNS POLICY

Any Squelch Wellies products that are purchased online from our website can be returned within 14 days of the purchase date for a full refund of the amount of the products at their purchase price excluding all delivery costs.

Squelch Wellies must be returned unused as a pair with their Squelch boot bag in their original delivery packaging.

Separately ordered Squelch Socks must be returned unused as a pair with their tag label intact and attached to the socks as originally despatched.

If you have ordered a Squelch package (1 pair of Squelch Wellies, 3 pairs of Squelch Socks and a Squelch boot bag), then the entire package must be returned complete unused with Wellies and Socks in the conditions as stated above.

Please return to:
Squelch Wellies Limited
4 Paikes Street
Alnwick
Northumberland
NE66 1HX

Please make sure you try on the wellies on a carpeted area as we cannot accept returned wellies that are marked on the sole.

The condition of the returned wellies is left solely to the discretion of Squelch Wellies Limited.

Upon receiving your returned Squelch Wellies a refund for the amount of the wellies will be issued to you within 5 working days. The refund will be issued to the payment method that was used to make the original purchase, unfortunately, we are unable to refund different accounts or cards.

Unfortunately, we cannot accept responsibility and/or reimburse for any lost or damaged returned items.

If you have any questions on returns please email us at info@squelchwellies.com

CANCELLING AN ORDER

Your right to cancel as per the Consumer Contracts Regulations 2013 allows you to cancel your order within 14 days of receiving it. However, an order can only be cancelled if it has not already been posted. If your order has already been processed and is in transit, it is not eligible for cancellation. In this case, your cancellation must be actioned via the returns process once the order has arrived.

EXCHANGES

Unfortunately, we cannot offer direct exchanges for Squelch Wellies purchased online, please follow the returns process and place a new order at any time for a different item.

FAULTY ITEMS

We strive to maintain very high-quality standards but if you have received Squelch Wellies that are faulty in any way please accept our sincere apologies. We kindly ask that you contact us via the online contact form, or call us on 07444 550801 or email us at info@squelchwellies.com